Customer Success Stories
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We've Built Intelligent Failovers, Automation Workflows, and the Unique Customer Retention with WayMore
Insurance companies are facing various customer service challenges. There are various customer service challenges in our company and AMD Telecom with the WayMore Platform became a strong partner. The solution worked for both the policyholder and the insurance company.The combination of multiple channels with advanced AI capabilities gave us the opportunity to make our customers feel unique, at every stage of their journey, which is the ultimate goal of any service provider. It was easily integrated with our existing technologies, and our team managed the software with no impact to the customer. WayMore is a partner that is looking for the best solution for its customers.
The absolute shift in customer support.
Routee Platform was a step toward improving customer service
The Foodpanda group is the leading online food delivery marketplace in emerging markets. It enables restaurants to become visible in the online and mobile world and provides them with industry-leading software and technology to generate additional demand. For consumers, Foodpanda offers the convenience to order food online and the widest gastronomic range, from which they can choose their favorite meal via app or online, just with a few fingertips.
Leading online food delivery marketplace in emerging markets
How AMD Telecom secured our communications
The trusted partner that open our market share
Using AMD Telecom’s Mobile Operator solution, we’ve been able to achieve the highest detection rate for A2P grey routes and SMS spam messages in our industry through the use of advanced technology. This gives us a competitive edge that has given us a raise into market share.
We are currently working on the first stage of deployment of the SMSFirewall solution, with the objective to protect our corporate and mobile customers from A2P and SMS spam messages. We expect a 60% detection rate on these messages using the proposed solution. We tested the proposed solution by sending a number of A2P and SMS spam messages to our network. The results showed that AMD Telecom’s solution is far superior to other solutions we have tested.